Return, exchange and refund procedures
Free return procedure
As part of the exercise of the right of withdrawal, the Products must be returned in their original condition and packaging (the case still in cellophane, all the elements present at the time of shipment and if possible the shipping carton).
The return of a Product, in the event of an exchange or refund request, is free of charge. To do this, these returns must be made by the Postal Services only, returns in Relais Colis are impossible. The Purchaser must return his package within 14 days of his request for retraction
It is conseillé́ to the Purchaser to follow the following instructions in order to facilitate the processing of said return:
- Use the original packaging to return the product;
- Attach a copy of the email sent to you by the Seller following your declaration of withdrawal;
- Send the package to the following address:
Dermway Paris / Kaviaar Kare
10 rue Bapst
92600 Asnières sur Seine
Any risk related to the return of the product is the responsibility of the Purchaser.
Exchange
In case of an exchange request, please specify the Product(s) you wish to receive in exchange for your order.
If the amount of the Product(s) chosen as a replacement has a value greater than the amount of the returned Product(s), you must pay the difference in price in accordance with the T&Cs.
If the amount of the Product(s) chosen as a replacement has a value lower than the amount of the returned Product(s), the difference in price will be refunded to you by the Seller.
In the event of an exchange, the transport costs of the first delivery are refunded, but the transport costs of the second shipment are invoiced according to the chosen delivery method.
Reimbursement
The Buyer will receive his refund via the payment method used for the order, within fourteen (14) days following the receipt by the Seller of the returned package. The return costs incurred will be refunded to the Purchaser upon simple request from him/her as soon as the return is effectué́ by post as indicated above. If the Purchaser makes this return by any other means, the refund he receives will be limited to postal charges, the supplement related to the specific mode of transport remaining at his expense.
Under no circumstances will it be possible to assign you an electronic credit note that can be used on the Site.
